Return & Refund Policy

Important Note

As our furniture is made to order in Foshan and shipped by sea to Melbourne, our return and refund policy differs from that of typical retail stores. Please read carefully before placing an order.

1. Returns for Quality Issues

If the furniture you receive has any of the following quality issues, we offer a free return or exchange within 30 days：

• Structural damage (e.g., broken frames, loose joints)
• Significant discrepancies between the material and its description
• Obvious damage caused during shipping
• Functional defects (e.g., adjustable parts not working correctly)

Please contact us within 30 days of receipt and provide photographic or video evidence.

2. Exclusions from Returns

The following situations are not covered by our return policy:

• Normal color variations in natural materials (e.g., natural differences in solid wood grain, genuine leather texture)
• Slight color differences from screen display (affected by monitor color settings)
• Damage or wear caused by human use
• Products that have been used for more than 30 days
• Customized products (special sizes, colors, materials)

3. Order Cancellation

• Cancellation before production: Full refund (minus payment processing fees)
• Cancellation after production has started: 70% refund (as material and labor costs have been incurred by the factory)
• Shipped / In transit: Cancellation is not supported, but it can be handled as a quality issue upon receipt

4. 3-Day Satisfaction Guarantee

We are confident in the quality of our furniture. After delivery and installation, you have 3 calendar days to evaluate the product. If you are not satisfied for any reason during this period:

• We will refund 50% of the total purchase price
• We will arrange pickup of the furniture at no extra cost to you
• The refund will be processed within 5-10 business days after pickup

Conditions:

• The 3-day period begins from the date of delivery and installation completion
• The furniture must be in the same condition as delivered (normal inspection and use is acceptable)
• You must notify us via email or WeChat within the 3-day window
• This guarantee does not apply to custom-made items with non-standard specifications

The remaining 50% covers logistics, customs clearance, delivery, and installation costs that have already been incurred and cannot be recovered.

5. Refund Method

Refunds will be returned via the original payment method and will take 5-10 business days to process.

6. Inspection Advice

To protect your rights, we strongly recommend:

• Checking if the packaging is intact upon delivery
• Inspecting the furnitures appearance and functionality immediately after unpacking
• Taking photos immediately and contacting us if any issues are found
• Keeping all packaging materials for at least 7 days

7. Australian Consumer Law Rights

This return and refund policy does not limit any of your statutory rights under the Australian Consumer Law (ACL). Under the ACL, you are entitled to a refund or replacement for:

• a major failure
• the product is not as described
• the product is of unacceptable quality
• the product is not fit for a disclosed purpose

To learn more about your consumer rights, please visit the ACCC Consumer Rights page.

8. Contact for Returns

Email: [email protected]

Please include your order number, a description of the issue, and photos/videos. We will respond within 24 hours.